How I use ClickDimensions to Manage my Live Chat Events!

As a Pre-Sales Consultant for ClickDimensions, I believe it’s important for me to have hands on, real world experience with the product I advocate for. To do this, I decided to use the ClickDimensions platform to register and send out emails on my latest Live Chat event. The scenario looks like this: Use ClickDimensions Social … Continue reading How I use ClickDimensions to Manage my Live Chat Events!

UPDATED! How to send ClickDimensions Emails using Microsoft Flow.

In this blog post, we will explore how to send ClickDimensions emails via Microsoft flow. Because ClickDimensions is native to Dynamics: Customer Engagement, we can utilize the Common Data Service actions and triggers to send ClickDimensions Emails. To start, ensure your flow is built within a solution! Some triggers and actions are only available within … Continue reading UPDATED! How to send ClickDimensions Emails using Microsoft Flow.

Implementing The Calendar Control in Unified Interface.

When should I send that Summer BBQ invite email? With the addition of Unified Interface to the Dynamics 365 comes some new features including the new Calendar Control. The Calendar Control allows you to view a set of records on a calendar, making it really easy to see any records that rely on a date … Continue reading Implementing The Calendar Control in Unified Interface.

ClickDimensions Releases Unified Interface Update

With the release of Dynamics 9.0 came Microsoft's new Unified Interface, bringing a fresh new look and feel to the Customer Engagement product. Before we take a look at the new ClickDimensions interface, let's explore what Unified Interface is and why Microsoft chose to implement this new look. So what is Unified Interface? Well Microsoft … Continue reading ClickDimensions Releases Unified Interface Update