Dynamics 101: The Core Records – Leads, Contacts and Accounts

At its most basic level, Dynamics Customer Engagement is a tool that allows you to maintain a virtual Rolodex – it’s a central location where you can easily look up an Account, see all the Contacts related to that Account and if there are any potential Leads related. You get a complete picture of your … Continue reading Dynamics 101: The Core Records – Leads, Contacts and Accounts

MBAS Hack4Good Hackathon: What I learned and why I’d do it again.

Build cool things - help others! First things first - I know a lot of my recent posts have been about events I have attended and I promise we'll get back to the good stuff of Dynamics: CE soon, but I wanted to share my experiences in the hopes that it will inspire others to … Continue reading MBAS Hack4Good Hackathon: What I learned and why I’d do it again.

ClickDimensions Releases Unified Interface Update

With the release of Dynamics 9.0 came Microsoft's new Unified Interface, bringing a fresh new look and feel to the Customer Engagement product. Before we take a look at the new ClickDimensions interface, let's explore what Unified Interface is and why Microsoft chose to implement this new look. So what is Unified Interface? Well Microsoft … Continue reading ClickDimensions Releases Unified Interface Update

My first weekend D365 event and why you should attend one!

This weekend I had both the pleasure of attending and the absolute honour of speaking at a D365 Saturday event in my favourite European city - Amsterdam! As with all community events, it was attended by some of the best and the brightest in the Dynamics community with talks ranging from the inspirational to full … Continue reading My first weekend D365 event and why you should attend one!