Majestic! Over the last year, you may have heard more than one mention of the "CDS" or the Common Data Service and wondered what was so special about it. What is this mythical beast and why is everyone fawning over it? In this blog I'll go over the key areas of are some of the … Continue reading Let’s Talk: What is the Common Data Service?
Random Bot Chat! Recently, I spent some time with the wonderful Matt Collins-Jones who helped me build a randomiser for my Beer Bot! We built a Flow that would pop back an image of a random beer! However, we can take this one step further and have the bot spit out a topic at random. … Continue reading Randomising Topics with Power Virtual Agent 🤖
Rolling up can be frustrating! Recently I was asked by a client if there was a way to view all Email Activities from Contacts that belonged to an Account. Initially, I thought "No problem - that's a simple Advanced Find" however when I started diving into things, I very quickly ran into some problems. In … Continue reading Account Based Marketing – Building Simple Reports 📊
Power Virtual Agent is having a spectacular moment right now with so many different applications from a Beer Bot to a Support Bot. I have recently been building a bot that helps my team locate the correct resource based on a series of questions. However, sometimes my team might need to email in specific information … Continue reading Generate simple pre-built emails with Power Virtual Agent 🤖
PSA: TattooedCRMGirl has moved to Twitch and you can catch all our #PowerPlatform shenanigans over on twitch.tv/TattooedCRMGirl With the unfortunate news of Mixer.com closing, we have moved all our live stream goodness to Twitch. Be sure to follow along to be notified of Live Chat and Implementation streams! Hope to see you live soon! 💜
OH YEAH! Note: You can check out a live version of the Beer Bot here! Have you ever had one of those mindless moments at the off licence, where you stand and stare at the endless selection of beers on offer - IPAs, Porters, Pale Ales, Pilsners, Lagers, Stouts, Red Ales... It can be overwhelming … Continue reading Building a Beer Bot using Power Virtual Agent 🍺.
The Robot Invasion is Coming! When I was a little girl, I remember my dad excitedly explaining the internet to me. He talked about how one day we'd be able to talk to people instantly who were across the world, how there would be robots to talk to and how we'd even be able to … Continue reading Getting Started with Power Virtual Agents.
Attention Deficit Disorder is described as a range of behavourial disorders from a low attention span to being forgetful and a variety of other behaviours in between. As an adult with ADD, maintaining a level of productivity throughout the day can be challenging. Case in point, I've already been distracted by my email, shopping, cat … Continue reading Productivity tools for living with Attention Deficit Disorder
In my previous post, I gave an overview of why I think the Campaign entity in Dynamics 365 is a really practical and versatile entity to use when keeping track of your marketing efforts. One way in which I recommend using the campaign entity is to track your spend vs. your revenue coming in and … Continue reading Budgeting and the Campaign Entity.
When working on any marketing project with a client, I am most always posed with the following question: "How do I find out what my return on investment is for a given marketing effort?". The end goal of every marketing campaign is usually the same - to generate leads and realise revenue. To understand what … Continue reading Getting the most of the Campaign entity in Dynamics 365